OFFICE
INFORMATION
PATIENT FORMS
& POLICIES
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PATIENT FORMS & POLICIES
EMAIL POLICY
The following guidelines, set forth by the American Medical Association, apply when communicating via email with Joint Implant Surgeons of Florida. Thank you for your understanding.
- Email is typically answered within a 24-hour period and only during business hours. Urgent matters for patients should be directed to office staff by phone. If it is outside of business hours, please contact our 24-hour answering service. And, of course, call 911 if you are experiencing a medical emergency.
- We are excited to provide additional means of communication with our patients to address simple needs and questions. However, this means of interaction will be terminated and messages will not be addressed if acceptable email usage not observed. Joint Implant Surgeons of Florida reserves the right to decide what is not appropriate for email.
- Keep your email simple and non-urgent. We are unable to diagnose or treat medical conditions over email communication. If your concern is complicated, it would be better for you to call during office hours or schedule an appointment. If your concern is unable to be met through email correspondence, we will notify you through email or a phone call.
- Please understand that the staff at Joint Implant Surgeons of Florida are the only individuals who will read emails received to the provided address. Security within our website and email system is appropriately enforced. Security of electronic correspondence is limited to your server, computer, software, browser and personal computer access.
- Copies of all email correspondence are kept as part of your patient record.